“In times of stress, leaders tend to communicate less about more, when in fact they should be communicating more about less,” according to Deb Titus, from Dale Carnegie, who gave a Webinar at The Telegraph last week. Here are a few tidbits I jotted down during the session, all of which to me seem to apply not only to business and work, but to all our relationships, in which all participants mutually enjoy the opportunity and obligation to demonstrate leadership.
Photo by Desirée Delgado
Communication. Communication should be deliberate, frequent, action-oriented and positively framed. In this way, it’s possible to “inspire the grapevine” rather than trying to silence it. And while during tough times, we clearly need to be intense about what we’re doing, we also need to maintain a tone of patience.
Planning. We need to be adventurous – this doesn’t mean not having a plan, but instead having a plan with flexibility and room for adaptation built into it. From my perspective, this one’s a must-do, because whether you build it in or not, change will be required. People make plans and God laughs.
Conflict. We should avoid arguing, but not avoid conflict. In fact, “Conflict is great – it’s a gift. Until we have it, we don’t know what people are thinking.”
Generosity. We need to be generous with our time, enhance relationships, convey enthusiasm always, and understand that “people will support a world they helped create.”
You can view a video of the Webinar Deb gave here.
Tags: business, leadership, management
