The latest issue of Guitar World arrived today… shredded (ha!). The note on the bag holding torn up mag (no way to decipher the sheet music in there!) and shattered instructional DVD: we care. But then no evidence in the following three graphs of corporate speak that this was actually the case. I'm not sure what would have been the right thing — an offer to replace the magazine, or at the very least a customer service phone number to call if I had more questions. After all, the bag stated the USPS hoped I was not inconvenienced by the destruction of my magazine and DVD. What if I was and wanted to let them know? In any case, why lead with a statement in huge bold letters that is so sure to set the customer up for disappointment?
Tags: customer service, USPS
